Complaints about vehicles surged in Guangdong in 2010

• Source: Global Times
• [16:27 January 31 2011]
• Comments

Service quality of Chinese auto industry did not blossom as mature as the market's sales volume in 2010. Complaints about vehicles from Guangdong Province increased three times from 2009, according a report released by Auto 315.

Auto315.com received 9,766 complaints in 2010, 979 of which were from Guangdong. About 68.2 percent car owners complained about the vehicles quality as well as auto sellers services.

A major reason is that relevant Chinese law fails to provide the customer with solid protection.

According to the report, 57.01 percent of the complaints were on compact vehicles and 15.9 percent about mid-size vehicles, followed by small cars, 12.03 percent.

As a great deal of recalls blemished the image of many automakers last year, customers begin now to look for their rights, and the popularity of websites contribute to making their voices heard.

Of the complaints, 30 percent were to self-owned brands. On similarity, vehicles manufactured by joint ventures (JVs) received 70.08 percent of the dissatisfaction hisses.

Moreover, among 979 complaints, 76.05 percent were resolved and 49.27 percent were dealt with within a week. 

A dealer of Chery Motor told the Chinese media that the company can deal with each complaint within an hour.

The report also shows that engine-related problems top the list, followed by speed fluctuation and high oil consumption problem.

In comparison with experienced car owners, new owners are more likely to complain about vehicle prices and warranties. The more experienced on the other hand, tend to lay eyes on quality.

Although many automakers have made great efforts to improve after sales services, ways like being more polite and friendly can only be of temporary effect.