Toyota apologizes for handing of safety issues in testimony
- Source: Xinhua
- [08:54 February 24 2010]
- Comments
Toyota Motor Corp.'s US sales chief, James Lentz, testifies before the House Oversight and Investigations subcommittee on Toyota's malfunctioning cars and the company's recalls, on Capitol Hill in Washington, D.C., capital of the United States, February 23, 2010. James Lentz apologized for the company's handling of safety issues in Tuesday's hearing in the US Congress. Photo: Xinhua
He added the company has done extensive testing of the system and "has never found a malfunction that caused unintended acceleration."
However, US Transportation Secretary Ray LaHood said in the testimony that the government's investigation of Toyota includes the possibility that electric problems had a role in sudden acceleration.
"We will continue to investigate all possible causes of unintended acceleration. While the recalls are important steps in that direction, we don't maintain that they answer every question about that issue," said LaHood in his prepared testimony.
Meanwhile, Toyota president Akio Toyota acknowledged that the auto giant had stumbled badly.
"It is clear to me that in recent years we didn't listen as carefully as we should, or respond as quickly as we must, to our customers' concerns," he wrote in The Wall Street Journal.
"I pledge that Toyota will set a new standard for transparency and speed of response on safety issues," he vowed. "We also will strive to lead on advanced safety and environmental technologies."
In his prepared testimony for delivery on Wednesday's hearing, Akio Toyota also admitted the Toyota's expansion "may have been too quick," which led to the safety issues.
"Toyota has, for the past few years, been expanding its business rapidly. Quite frankly, I fear the pace at which we have grown may have been too quick," he said in the prepared remarks.
He again apologized for the safety problems.
"I regret that this has resulted in the safety issues described in the recalls we face today, and I am deeply sorry for any accidents that Toyota drivers have experienced," he said.
But US lawmakers scoffed at Toyota's insistence that electronics were not a possible cause.
"Toyota had three response (to the more than 2,6000 complaints of runaway vehicles)," said Representative Henry Waxman, "First, blame the driver. Second, blame the floor mat. Third, blame a sticky gas pedal."
Aaron Bragman, analyst at IHS Global Insight, said that the mood of the investigative committees going into these hearings is "looking increasingly hostile towards Toyota."
Meanwhile, Toyota dealers across the United States gathered in the capital Tuesday, urging Congress to give the Japanese auto maker a fair shake and saying their livelihood depend on it.
