Grounded flights cause rampage in Kunming Heavy fog grounded 440 flights at Kunming Changshui International Airport in Yunnan Province on Thursday, stranding over 10,000 travelers between Thursday and Saturday. Many were outraged and set about smashing check-in counters at the airport, which opened six months ago. Departure gates were blocked by passengers during the chaos, although normality returned Saturday evening as fog cleared and flights resumed. What did Web users think of the airport anarchy?
@People's Daily: Dense fog shrouded the airport, leaving thousands of passengers stranded and hundreds of flights canceled. Nobody should be blamed, the airport should make more effort to improve its emergency response mechanism. Passengers should be rational, as making the situation messier only makes things worse. Problems can by solved through communication.
@Nandu Opinion: Luxurious decorations [at the airport] don't equate to high standards in service. More attention should be given to passengers' needs. An international airport should be capable of coping with emergencies. But airports shouldn't take all the blame for flight delays, because if more airspace are open to civil flights, delays will be reduced.
@Ah Q Overseas: It's a pity that [passengers] were stranded, but that doesn't justify their misbehavior. Some Chinese believe they are superior to their compatriots and won't compromise for anything. They break rules, block departure gates and take others' food. Train stations operate well each year during chunyun (Spring Festival travel rush), even in 2008 when there was heavy snow. Passengers are stranded at US airports every year because of heavy snow, yet not offered accommodation or meals. You [stranded passengers in Kunming] are in no position to complain.
@Mantianfeixuan: Airlines should offer timely flight status updates and comfort stranded passengers. Airport staff should provide the latest information instead of avoiding passengers. If airlines can talk to passengers with a sincere and open heart, they won't cause a fuss. It's always nice for customers to know they are valued.
@Schrodinger's EMRG: The government should be blamed for the unwise site selection of the airport and inadequate facilities. Passengers should be blamed for smashing check-in counters, blocking departure gates and abusing airport staff. Airlines should be blamed for not offering timely updates and being incapable of coping in an emergency.
@Know Your Friends Gradually: When stranded passengers at the airport dialed the Kunming mayor's hotline, they were told by operators "it's none of our business." Heavy fog can cause such chaos. If war ever broke out, China would be defeated in a week.