Ronald Kang, general manager of Park Hyatt Beijing Photo: Courtesy of Park Hyatt Beijing

Park Hyatt Beijing's general manager, Ronald Kang, has built his management style on paying attention to detail to ensure guests have a memorable experience when staying at the five-star CBD luxury hotel.

"People always strive for something that is new and the hospitality industry is no different," explained Kang.

Kang, a Singaporean national, holds a higher diploma in hotel management. With more than 20 years' experience in the hospitality industry, Kang's wealth of operational expertise in the Asia-Pacific region as well as his strong leadership skills enhance Park Hyatt Beijing's prestigious image as the city's premier hotel.

Park Hyatt Beijing's core values include mutual respect, intellectual honesty and integrity, humility, fun, creativity and innovation.

In the eyes of his employees at Park Hyatt Beijing, Kang is a firm yet fair leader. He is strict about achieving 100 percent customer satisfaction yet sensitive about concerns among staff.

"We are like a big family where every person is the master. Every year we have many activities for employees," Kang said. "This year, we had role reversals between the management team, kitchen staff, security and so on. I spent time wearing the chef uniform in what proved an unforgettable experience that allowed me to better understand staff."

Looking toward the future, Kang and his team remain firmly committed to consolidating Park Hyatt Beijing's reputation on both the local and international stage as an establishment with outstanding facilities and unrivaled customer service.

Global Times