A pet dog with cropped ears, eyeliner Photo: screenshot

A customer in East China's Zhejiang Province spent 18,888 yuan ($2,654) on a poodle, only to find that the adorable pup came with unexpected cropped ears and eyeliner.

Cai from Jiaxing city, purchased the dog from a popular kennel boasting 5 million followers online, but her excitement quickly turned to disappointment upon receiving the animal, Hongxing News reported. 

Upon arrival, Cai discovered that the poodle's ears had been cropped and its eyes had been outlined with eyeliner, leaving behind scabbing and scars.

The unsettling revelation raised questions about the seller's transparency, leading Cai to suspect that the seller had intentionally concealed information to justify the high price. In a conversation shared by Cai, the seller defended their actions, stating, "The customer didn't ask, so I didn't say." 

They claimed that the makeup was merely to enhance the dog's appearance for photos and that the ear cropping was a trendy style known as "Mickey ears." However, Cai felt misled, as she had not been informed of these alterations prior to her purchase, media reported.

Now seeking a resolution, Cai has expressed her desire for a refund and a public apology from the seller. However, the seller's policy clearly states, "Buyers cannot return or exchange for any reason." As of now, the seller has agreed to Cai's request to keep the dog without returning it.

Global Times